How to communicate strategy effectively to the entire company
Translate high-level strategy into clear, memorable messages that employees at all levels understand and embrace.
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0 of 6 steps completedStep-by-Step Instructions
1 Step 1: Distill strategy into simple, memorable narrative
Step 1: Distill strategy into simple, memorable narrative
Strategy documents are important; strategy communication is critical. Translate complexity into: clear story of where we're going and why, 3-5 key priorities everyone can remember, concrete examples of what this means in practice. Test: can someone explain strategy to friend after one all-hands? If not, simplify. Complexity impresses consultants. Clarity drives execution. Simple beats comprehensive for communication.
Made to Stick by Chip and Dan Heath
Framework for creating memorable, sticky messages
2 Step 2: Connect strategy to everyday work and individual roles
Step 2: Connect strategy to everyday work and individual roles
Abstract strategy doesn't motivate. Show: how engineer's work advances strategic priority, how sales approach changes based on strategy, what marketing should emphasize given direction. Make it concrete: "Because we're focused on enterprise, we're hiring enterprise sales reps, not SMB." People support what they understand. They understand what affects them. Bridge gap between strategy room and daily reality.
The Strategy Focused Organization by Kaplan and Norton
Framework for cascading strategy throughout organization
3 Step 3: Use multiple channels and formats to reach everyone
Step 3: Use multiple channels and formats to reach everyone
Different people process information differently. Communicate through: all-hands presentations, written memos, video messages, team discussions, posters/visual aids, Q&A sessions, newsletters. Repetition across channels: reinforces message, reaches different learning styles, signals importance. Assuming one all-hands is sufficient is naive. Most need 7+ exposures before message sinks in. Overcommunicate deliberately.
4 Step 4: Enable leaders to cascade and contextualize messaging
Step 4: Enable leaders to cascade and contextualize messaging
Executive communication reaches broad audience; manager communication drives understanding. Equip managers with: key messages to share, talking points for team meetings, FAQs for common questions, context for how it affects their team. Managers translate: company strategy to department priorities, abstract concepts to team-specific actions. They're critical amplifiers. Support them with clear, consistent message and permission to adapt locally.
5 Step 5: Create feedback loops to check for understanding
Step 5: Create feedback loops to check for understanding
Communication isn't broadcast; it's dialogue. Create channels for: questions and clarifications, concerns and pushback, suggestions for execution, confusion signals. Use: pulse surveys, AMA sessions, skip-level meetings, anonymous feedback. Gaps in understanding signal: unclear messaging, insufficient explanation, unrealistic strategy. Feedback reveals what's landing and what's not. Adjust accordingly. Communication is loop, not megaphone.
6 Step 6: Reinforce strategy through decisions and resource allocation
Step 6: Reinforce strategy through decisions and resource allocation
Actions prove what words claim. Strategy is real when: resource allocation aligns, hiring reflects priorities, projects get funded/killed based on fit, promotions reward strategic behaviors. Disconnect between stated strategy and actual decisions creates: cynicism, confusion, ignoring official strategy. What you do teaches louder than what you say. Alignment between words and actions builds credibility. Misalignment destroys it.
Playing to Win by A.G. Lafley
Book on making strategic choices and following through